Articles
How agents ship
26 guides on the worker, the eval, and the runtime.
01
TEST THIS IS A
TEST IS A TEST
1 min · Sep 8, 2026
Sep 8, 2026
1 min read
02
What Is an Inbox Agent vs a Helpdesk Chatbot
An inbox agent finishes mail jobs with tools and a stop rule. A helpdesk chatbot answers and waits
18 min · Aug 12, 2026
Aug 12, 2026
18 min read
03
How to Build an Inbox Agent That Closes Tickets
Build an inbox agent that closes email and Slack tickets: a testable close, four tools with split permissions, guardrails on send, and an eval on frozen threads
17 min · Aug 14, 2026
Aug 14, 2026
17 min read
04
7 Best AI Inbox Agents in 2026
I rank seven inbox agents that still exist in 2026 by whether they close the job, how they hand off, what they may touch, and whether you can read the trace
14 min · Aug 18, 2026
Aug 18, 2026
14 min read
05
How to Auto-Triage Email and Slack With an AI Agent
Treat each email and Slack thread as a job with four exits: classify, file, reply, escalate
17 min · Aug 20, 2026
Aug 20, 2026
17 min read
06
How to Hand Off an AI Agent to a Human Without Losing Context
When an inbox agent cannot finish a ticket, it writes a four-field packet and stops
18 min · Jun 30, 2026
Jun 30, 2026
18 min read
07
What Is a Research Agent vs ChatGPT With Browsing
A research agent is given a research job, search and file tools, and a finish line
17 min · Aug 11, 2026
Aug 11, 2026
17 min read
08
How to Build a Research Agent That Cites Sources
Build an AI research agent that finishes a brief with citations a script can open
18 min · Aug 15, 2026
Aug 15, 2026
18 min read
09
6 Best AI Research Agents in 2026
Six research agents I rank in 2026 for operator briefs, scored on citation discipline, source mix, and export
17 min · Aug 21, 2026
Aug 21, 2026
17 min read
10
When Not to Trust an AI Research Agent's Brief
When a research agent's brief is not evidence: legal, medical, and market claims, and the single-source loop
18 min · Aug 22, 2026
Aug 22, 2026
18 min read